Returns

Return Policy

  • FULL REFUND WITH RECEIPT WITHIN 7 DAYS
    IN STORE CREDIT WITH RECEIPT AFTER 7 DAYS.
    NO RETURNS AFTER 30 DAYS.
  • To be eligible for return, your item must be unused and in the same condition that you received it. It must also have the Mud and Honey tag still attached. There shall be no visible stains, tears or defects to the item. Items not in new and unused condition will be shipped back to you at your expense.
  • HANDMADE items are non-returnable. 
  • CUSTOM items are non-returnable.
  • PRE-ORDER items are non-returnable.
  • JEWELRY is non-returnable.
  • HAIR PRODUCTS are like it or exchange it. Must have 75% of product remaining to exchange.
  • You may return your item(s) either in store or online. Please mail returns to Mud & Honey - Salon & Boutique, 4507 Algonquin Drive, Suite B, Cedar Falls, IA 50613.
  • You will be responsible for paying for your own shipping costs for returning your item(s).
  • If item was ordered online, the 7 day period starts the day your tracking number says the item(s) was delivered.



Refunds 

  • Full refund within 7 days with receipt.


    Sale Items

    • ALL SALES FINAL ON SALE RACK ITEMS. No exchanges.


    Exchanges 

    • We only replace items if they are defective or damaged.  If you need to exchange it for the same item but a different size, send us an email at mudandhoneycf@gmail.com within 7 days of receiving and send your item to: Mud & Honey - Salon & Boutique, 4507 Algonquin Drive, Suite B, Cedar Falls, IA 50613.
    • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also have the Mud & Honey tag still attached. There shall be no visible stains, tears or defects to the item. Items not in new and unused condition will be shipped back to you at your expense.


    Shipping

    • Shipping costs are non-refundable.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.